The Journey to Usership: A Day for Zuora Customers
September 16th, 2021
08:00 EDT | 13:00 BST and 09:00 PDT | 12:00 EDT
ABOUT THE EVENT
A half-day virtual event dedicated entirely to bringing together, educating and celebrating the community of Zuora customers. As you and your company embark on your Journey to Usership™ with subscription and recurring revenue models, we want to provide an opportunity to help you chart your path, learn best practices, engage with experts and peers, and understand the Zuora product roadmap.
This is an exclusive day for Zuora customers with topics selected by Zuora customers. Whether you are a subscription business leader, a billing ops admin, a revenue accountant, a developer, an IT architect, or simply a curious spectator, you will leave with a better understanding of Zuora's Journey to Usership framework and the latest, exciting product releases now available in the Zuora product.
Learn the latest best practices from other subscription companies that you can bring back to your own team
See how other companies took on common subscription initiatives, like self-service subscription management, or usage-based pricing
Get a sneak peek into the roadmap for every Zuora product line
And most importantly, meet and make meaningful connections with your peers across our customer base
A detailed agenda will be available in the coming weeks, so stay tuned! Also, all event sessions will be available on-demand after the event to registered attendees.
ZUORA'S JOURNEY TO USERSHIP FRAMEWORK
Zuora's Journey to Usership framework is a blueprint we created to help companies succeed in the Subscription Economy. It is the product of over 12 years of working with companies embracing the concept of 'usership' (i.e., consumer service offerings with recurring revenue business models) and analyzing their usage of our subscription management platform.
We offer our customers the greatest value by pairing this Journey to Usership framework with Zuora's leading technology and a global ecosystem of partners and other subscription companies to learn from as they progress through the four stages of business maturity (launch, optimize, scale, lead).
We've found that companies on their Journey to Usership have ongoing strategic initiatives across five focus areas that are key to growing their recurring revenue:
1. Offering Design: How do you design, price and package your subscription offerings to optimize for sustainable growth?
2. Subscriber Experience: How do you create a frictionless subscription experience that drives competitive advantage?
3. Financial Model: How do you architect the business model that delivers recurring revenue growth and profitability?
4. Business Operations: How do you operate with greater agility and efficiency across order-to-cash processes?
5. Enterprise Architecture: How do you architect your technology architecture to grow and scale with your business?
This event is designed to help bring Zuora's Journey to Usership framework to life. Come learn, share, and get curious about what helps the best companies succeed on their journey. To learn more about the Journey to Usership prior to the event, watch the video below.